Frequently Asked Questions
Pre-Sale Questions
Question
Are you the author of all templates here?
Answer
Yes, all products on this website belong to Halothemes. Halothemes is one of the top leading website theme and development company with dedicated team. This website is to sell our own templates or to list and provide detailed information of our own templates which we are selling on other marketplaces.
Question
How can I buy a template?
Answer
- 01: Determine the platform you are using: Shopify or BigCommerce, you can use navigation on the header to navigate to the corresponding category.
- 02: Browse the template which you like for your business and add to cart.
On our website, there are templates which you can add to cart and buy directly from us. There are templates you need to buy on Envato marketplace, Shopify Theme Store or BigCommerce marketplace depending on where the themes are being sold.
- 02: Browse the template which you like for your business and add to cart.
On our website, there are templates which you can add to cart and buy directly from us. There are templates you need to buy on Envato marketplace, Shopify Theme Store or BigCommerce marketplace depending on where the themes are being sold.
Question
Do you offer refund?
Answer
You can find information about our Refund Policy at this link
Question
Do you offer free trials?
Answer
- For templates which are purchased from Shopify Theme Store => Yes, We offer Unlimited Free Trial, you can trial our themes before purchase.
- For templates which are purchased from Envato marketplace and directly on our website => There is no trial program applied. We don't have a trial app and Envato doesn't support yet.
- For templates which are purchased from BigCommerce marketplace => Yes, We offer Unlimited Free Trial, you can trial our themes before purchase.
- For templates which are purchased from Envato marketplace and directly on our website => There is no trial program applied. We don't have a trial app and Envato doesn't support yet.
- For templates which are purchased from BigCommerce marketplace => Yes, We offer Unlimited Free Trial, you can trial our themes before purchase.
Theme Questions
Question
What’s “Single Domain License”?
Answer
It means you only can use one license for one store. How many stores you want to use our items, how many licenses you need to buy
Question
Do I get update versions for free in the future?
Answer
Yes, we offer Lifetime Free Product Updates. Get the latest theme features and fixes. You can redownload your purchase at any time.
Question
Do you offer Installation Service?
Answer
Yes, we do. You can find information about our Installation Service at this link
Question
What’s your response time and support policy?
Answer
We try our best to monitor emails and tickets all throughout the day. However, this is not always possible due to different timezones and the volume of inquiries, response times can be up to 24 - 48 hours Monday - Friday, preferably 24 hours.
MON - FRI: 08.00 AM TO 05.30 PM (GMT+7)
SAT - SUN: CLOSE
We suggest that before you ask for support, read the documentation (included with the downloaded item) to see if that information answers your questions. Each template will include a very detailed documentation along with instruction videos.
You can find information about our Support Policies at this link
MON - FRI: 08.00 AM TO 05.30 PM (GMT+7)
SAT - SUN: CLOSE
We suggest that before you ask for support, read the documentation (included with the downloaded item) to see if that information answers your questions. Each template will include a very detailed documentation along with instruction videos.
You can find information about our Support Policies at this link
Need Help?
Our Expertise
We utilise our experience as Designers & Developers to offer an unparalleled level of service and efficiency.
Theme Design
We’ve a team of talented designers. We specialise in making absolute Shopify & BigCommerce themes for your store
Theme Development
Top-Notch Template Development Services. Our high-quality products always bring users the best experience of shopping
Theme Customization
We provide high quality customization service for Shopify & BigCommerce to satisfy special requirements & turn them into the best
Theme Expert
We are a trusted and verified partner of BigCommerce and Shopify platform who are serving for thousands businesses professionally
