A supported item on Envato Marketplace and HaloThemes website includes item support for 6 months from the purchase date. During those 6 months, we are available to provide the item support services we’ve set out on this page. Support renewal is available on condition that your item support has expired.
A support renewal is 6 months of support that can be purchased after any existing support for an item has expired.
What's included in item support:
* Answering questions about how to use the item
* Answering technical questions about the item (and included third party assets)
* Answer your specific questions about the features and functionality of the item
* Provide some guidance on the way the item is designed
* Answer questions about third party assets or functionality (e.g. plug-ins) bundled with the item, such as how they work and other technical questions.
* Help with defects in the item or included third party assets
At HaloThemes, our unwavering dedication lies in delivering unmatched support, offering personalized assistance to swiftly and effectively address all your queries and needs.